Shipping policy

Fulfillment Policy

We strive to ship in stock items within 1-2 business days. Backorder items can take up to 5 business days to ship.

Shipping

Our flat rate shipping fee and our free shipping are based on all items purchased in a single order. For convenience and fastest delivery we reserve the right combine orders if they are shipping out the same day. No refund will be issued if you place two orders and they are combined into one shipment.

If you want items to go to two different addresses, you purchase a pre-order item and include other item in your order that you need sooner or need your order split into two shipments for any other reason. Your order will need to be split. We can split your order into two different orders for you. To do this you will need to purchase a shipping label for the extra shipment. For assistance with this email us at kristysteam@kristyscraftroom.com

US Shipping

Within the US we offer flat $8.00 shipping for orders up to $75.00. Orders over $75.00 will ship for free. Shipping rates are based on product total after all sales and discounts are applied. Totals are based on a single order, multiple orders combined (regardless of totals) will not result in free shipping.

International Shipping

Canadian shipping is weight based. When entering your shipping address into the checkout page your shipping will be calculated and displayed before you complete your order. This shipping charge does not include any charges you may receive from customs including import tax. Customs charges are the responsibility of the customer.

Delivery Issues

If your package is marked as delivered but you have not received it. We suggest giving it a day or two, often times we find that it will show up within the next couple of days. You can view your tracking information in your account at kristyscraftroom.com. When we look up your order we see the exact same thing as you see so it’s best to reach out directly to your local post office to see if they can locate your package. It’a always good to check with your neighbors as sometimes packages get delivered to the wrong house. We cannot be held responsible for delays once we hand your package over to the post office.